My Property Management Company

I decided this morning that my property management company's customer service philosophy is that of a French fastfood worker who doesn't care. At least that's the way I tend to feel after I have any interaction with them, and why I tend to just do things myself rather than deal with them.

I called up last week and left a message (because they tend to only be in when I'm working or otherwise occupied) since several of the cupboard doors in my apartment (kitchen and bathroom) were loose and the light in my kitchen had gone out (the bulb blew when I turned it on that night). I labeled the cupboard doors with hot pink PostIt notes with the word 'loose' written on them. Two days later I come home after dark and, only because I need to wash a dish or something that gets me to turn on the range light in the kitchen, find that I've been left a note from a maintenance worker, who chained together the aforementioned PostIt notes to write the message "We do not provide lightbulbs per Management". The bathroom cupboard's PostIt remained.

So, I call up the management company and leave a message informing that the bathroom cupboard was missed and asking the following two questions:

1) Why didn't they call me when they got my maintenance request and let me know that they didn't supply lightbulbs so I could have gotten them earlier? and

2) Since I'm 5' 2" and have nothing to stand on to let me access the kitchen light (which was taken down and left in pieces on the counter) could someone put in a lightbulb for me if I got one)?

Then I said "Please call me tomorrow AT WORK" and left the number. I felt a little badly for having stressed at work so much, but my experience was that they would call me at home anyways. Sure enough, the following night I got home and there was a message from the management company letting me know that they didn't provide lightbulbs and never had, and that they needed me to call to give permission for the maintenance man to come in a attend to the missed cupboard. I actually screamed at the machine having been so utterly frustrated in my requests/questions.

I still haven't called back, but Friday when I got home the PostIt in the bathroom was on the counter top with a note saying 'Done' on it. Sadly, the maintenance man had failed to straighten the door before tightening the hinge, so it still appears loose. One of the many things I'm going to bring up in my next call to the management company. *sigh*